OUR COMMITMENT TO YOU
We pay special attention and give priority to dealer orders.
We understand the need to fill your customers' orders as quickly
as possible. We will do everything possible to ship your orders
within 24 hours of receipt. Our products are guaranteed to meet
or exceed OEM specifications in fit, look and quality. If you are
unhappy with any of our products, simply return them within 30
days in resalable condition for a complete credit, refund or
exchange. El Camino Manufacturing assumes no responsibility
for improperly installed merchandise or misuse resulting
in damage to the part.
PRICING AND AVAILABILITY
All prices and availability are subject to change without
notice. We will make every attempt to ensure availability
of our products, however, due to various problems that
occur with manufacturing, El Camino Manufacturing neither
implies or guarantees availability.
HOW TO ORDER
Orders can be placed by phone or fax at the numbers:
- 360-417-9201 order line
- 360-417-9202 fax line
SHIPPING
All orders are shipped F.O.B. Port Angeles, WA. All orders
will be shipped UPS unless otherwise specified.
PAYMENT
El Camino Manufacturing will ship dealer orders COD (company
check accepted) upon approval of a credit application.
Customers not meeting the requirements for check approval
must pay COD (certified check, cashier's check or money
order) upon delivery. Dealers may also use major credit cards.
SHORTAGES / DAMAGE CLAIMS
El Camino Manufacturing must be notified within 48 hours of
delivery. We will not be responsible for shortages or damages
after this period. Be sure to thoroughly check the box(es)
for all items before submitting a shortage claim. Some products
may be inserted in odd areas of the box for protection and
are not readily visible.
RETURNS
Returns will be accepted for up to 30 days from the date of the
invoice. Returns must be authorized in advance by calling our
customer service department during regular business hours.
REFUSALS
Dealers will be charged a 20% restocking fee for refused,
undeliverable or unauthorized returns. In addition, El Camino
Manufacturing may require prepayment of all future orders.
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